Terms and Conditions

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HYDRA CPO Ltd Terms and Conditions of Use and Supply

These terms form a contract between you and HYDRA CPO Ltd, company number 16693382, registered at 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. By using our services, you agree to these terms and to our Privacy Policy. If you disagree, you must not use the services.

  1. Definitions. HYDRA CPO, we, us, and our refer to HYDRA CPO Ltd. You and your mean the person using our app, RFID card, payment card, or website to access
    charging services. The App refers to any HYDRA CPO mobile application. The Website means www.hydracpo.co.uk or any replacement we provide. A Charge Point is an electric vehicle charging point within our network. The Network encompasses all Charge Points we operate. A Charging Service involves supplying electricity for charging your vehicle. Services include charging, the App, the Website, and related support. An Account Plan signifies any tariff or option we publish. Charges include all amounts payable for using the Services, including usage fees, overstay charges, and administrative fees. A Payment Card is any credit or debit card used for payment. An RFID Card refers to any card issued by us linked to your account.
  2. Overstay Charges/dwell-time rates to be detailed at each charge point.
  3. An illegal parking charge fee of £50 per offence.
  4. Agreement Start and Duration. The agreement begins when you first use the App, Website, RFID Card, Payment Card, or any Services. It continues until you or we terminate it in accordance with clauses 10 or 11.
  5. Services. We offer access to the App and Website, use of the Network to charge your vehicle, payment options through the App, Website, Payment Card, or RFID Card, and customer support. You must adhere to all platform terms when downloading the App. You are responsible for your own mobile data or connection costs.
  6. Availability. We aim to keep the Services accessible, but do not guarantee that any Charge Point, the Network, App or Website will always be operational, fault-free or suitable for your vehicle. We may suspend or restrict Services for maintenance, safety, technical issues, legal reasons, or emergencies. We may change or withdraw Services at any time. We may suspend Services if you fail to pay Charges or provide the required information.
  7. Parking and Bay Use. You must adhere to all parking regulations at each site. Ensure you obey all signs, park completely within the bay, only use restricted bays if you are entitled, and pay any parking fees required by the landowner. You must move your vehicle promptly once charging is complete to avoid Overstay Charges.
  8. Safe Use. You are responsible for how your vehicle, app, RFID card, payment card, and login details are used. You must not use the services for illegal, abusive, fraudulent, or nuisance activities, nor resell them. You must not tamper with any Charge Point. You should only use a bay for charging, avoid damaging or impairing
    the network, handle cables safely, reconnect tethered cables after charging, and follow all instructions we provide. You are liable for any losses resulting from failure to comply.
  9. Prohibited Behaviour. You must not litter, transport flammable materials other than those contained within your vehicle’s systems, carry out vehicle repairs or cleaning, cause a nuisance, or smoke or vape near any Charge Point.

  10. Charges. You must pay all Charges for using the Services. Charges may include energy per kWh, session fees, overstay fees and reasonable administration fees. kWh readings are taken from certified meters. Charges include VAT where applicable. We may retry failed payments and suspend Services if sums remain unpaid.

  11. Payment and Pre Authorisation. Payment can be made on a pay-as-you-go basis at the Charge Point, through an account with a stored Payment Card, or via an Account Plan. A pre-authorisation of up to £50 may be taken before charging; this is not a charge. Final charges are processed at the end of the session, and your card issuer
    releases any unused pre-authorised funds.
  12. RFID Cards. RFID Cards can be requested after registering a Payment Card. We may charge for issuing or replacing RFID Cards and may deactivate a card if we suspect misuse, fraud, breach, or extended inactivity. RFID Cards may expire after 12 months of no use.
  13. Security and Loss. Registration may be required to access the App or Website. We reserve the right to refuse or cancel registration. You must keep passwords, card details, and RFID cards secure. You must notify us immediately if access credentials are lost or compromised. You remain responsible for charges incurred before
    reporting. Information submitted through the App or Website may not be confidential unless covered by our Privacy Policy.
  14. Failed Charging. If a Charge Point fails to provide electricity after payment has been taken (including the pre-authorisation fee), the transacting bank will automatically refund you. However, on the rare occasion that there is a system error, you must contact us within 60 days (of the transaction date) to notify us of any outstanding
    refunds. If confirmed, we may issue a refund or credit. Processing times depend on
    your card issuer.
  15. We are not liable for loss of profits, business, opportunities, loss of use of the Services, indirect loss, unforeseeable loss, or failures caused by events outside our control.
  16. Personal Data. You must ensure your details are accurate and kept up to date. We process personal data in line with our Privacy Policy. If you do not accept how we use your data, you must stop using the Services.
  17. Credit and Fraud Checks. We may conduct credit and fraud checks and share information with credit reference and fraud prevention agencies. Fraudulent information may be disclosed to law enforcement. All intellectual property in the App, Website, Network, and Services remains our property or that of our licensors. You are granted a limited licence to use them solely to access the Services.
  18. Personal Data. You must ensure that your details are accurate and kept up to date. We process personal data in accordance with our Privacy Policy. If you disagree with how we use your data, you must stop using the Services.
  19. Credit and Fraud Checks. We may carry out credit and fraud checks and may share information with credit reference agencies and fraud prevention organisations. Fraudulent information may be disclosed to law enforcement. Process personal data in accordance with our Privacy Policy. If you disagree with how we use your data, you must stop using the Service.
  20. Intellectual Property. All intellectual property in the App, Website, Network and Services remains owned by us or our licensors. You are granted a limited licence to use them solely to access the Services.
  21. No Tenancy. Using a Charge Point or bay does not create any tenancy or property right.

  22. Complaints. For any issues, contact us, and we will endeavour to resolve the matter promptly. Contact methods: Telephone 01268 205 121, Email support@hydracpo.co.uk, Post: HYDRA CPO Ltd, 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. We may contact you by post or electronically. Postal notices are deemed received after 48 hours. General. We may transfer this agreement at any time. You may not transfer it without our consent. Failure to enforce any right does not waive it. No third party has rights under this
    agreement. The governing law is the law of your UK home jurisdiction.

Hydra CPO partners with everyday locations to install, operate, and maintain EV charge points—delivering reliable, low-carbon charging with optimal uptime and UK-based support.

Terms & Conditions | Website Terms & Conditions

Hydra CPO. 11 Totman Close, Rayleigh, Essex. SS6 7UZ

Email: info@hydracpo.co.uk

Phone: 01268 205 121

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